<aside> 🕒 Service Level Agreement

Working days: Monday - Friday Working hours: 9:00 - 17:00 / 9 AM - 5 PM (CET / CEST) General exception are holidays in the federal state of North Rhine-Westphalia (Germany) Response time: approximately 16 business hours Support language: EN + DE

Binding statements can be read here

</aside>

Before you contact the support to speed up the process

• Please send your SEN
• Send us only necessary data
• Describe errors or questions in detail
• Keep personal information to a minimum, alternatively send it to us anonymously

You can contact the support via Service Desk or via e-mail [email protected]