Effective date: 26 August, 2024
In this End User License Agreement („EULA“) Complentic UG, Spechtbaumstraße 6, 47559 Kranenburg, Germany („COMPLENTIC“ or „we“) regulates the terms and conditions for the use of software applications („Software“) by the end user („Customer“).
These terms and conditions apply exclusively to the use of software that we provide via the Atlassian Marketplace. Supplementary, conflicting or deviating terms and conditions of the customer shall not become part of the contract, even if we do not separately object to their validity.
The customer is entitled to use software provided by us if he complies with the terms of this EULA. COMPLENTIC offers paid software. Our software is protected under German copyright law.
The customer has no legal claim to support or updates or compensation if he uses our software free of charge, e.g. through a voucher issued for promotional purposes. If we offer a free trial version, the customer may use it only once for the specified period of time, multiple use (e.g. by registering with different email addresses) is prohibited.
Paid software can be used by the customer only if and as long as he has purchased an active subscription for it. The provision of other services, for example hosting, installation or customization of software, shall only be performed by us on the basis of an express written agreement with the customer.
The software provided by us may not be usable independently, but complements products of Atlassian (e.g. Jira). The software may and can therefore only be used together with Atlassian products of a certain version. The compatible versions of various products can be looked up on our product page in the Atlassian Marketplace. We do not guarantee that our apps will be compatible with future versions of Atlassian products.
Support and the purchase of updates and further developments require the conclusion of a paid subscription. We only offer such subscriptions to entrepreneurs, i.e. persons or partnerships who act in the exercise of their commercial or independent professional activity.
Contracts are concluded via the Atlassian Marketplace by the customer selecting the desired subscription and going through the ordering process in full. Until the order is completed, the customer can change his selection at any time using the available buttons. Atlassian will confirm receipt of the order on our behalf immediately by e-mail.
The use of software is limited to the purchased number of users and instances. COMPLENTIC grants the customer a simple, non-transferable right of use limited to the term of the concluded subscription.
The Customer may install and run the software on one instance. For the use of a paid software on multiple instances, the customer must purchase one subscription per instance. The customer may not rent, lend or otherwise sublicense the software without prior written permission. He may not publicly reproduce or make it available, either by wire or wireless means, or otherwise make it available to third parties, either for a fee or free of charge, e.g. by way of application service providing or as „software as a service“.
Except as otherwise expressly permitted, the customer shall not, nor allow any other person to reverse engineer, disassemble or create derivatives or duplications of the Software. Decompilation of software is only permitted to the extent permitted by law (§ 69e UrhG). In addition, the customer shall not, nor allow others to, attempt to export the source code of the Software, or decode or modify the Software or any part of the Software or the services that it provides.
Copyright notices, serial numbers and other features serving to identify the program may not be removed or changed from the software.
The customer is obligated to provide appropriate security measures to protect the software from unauthorized duplication or use. The customer must keep license keys secret. Disclosure to unauthorized third parties is not permitted.
COMPLENTIC provides support to customers with an active paid subscription only, provided that the agreed fees are paid. Support is provided only for our software and not for Atlassian products. We do our best to respond to support requests in a timely manner. Nevertheless, the customer cannot expect a specific response time and we are not liable for any damages that occur because of a claimed delay in responding to a support request. Support requests should only created on Service Desk or via e-mail [email protected]